Terms and conditions

1/ Use of site

2/ Contract Information

3/ Product use & Purchase of product

4/ Order information

5/ Payment and Security
6/ Shipping & delivery

7/ Customs and duties

8/ Cancellations

9/ Returns & exchanges

10/ Copyright, trademark & intellectual property

11/ Disclaimer

12/ Links to other websites

13/ Limitation of liability

14/ Governing Law

1/ Use of site

Thank you for visiting our Web Site. Your use of the Site is governed by the following terms of use, rules or guidelines. These Terms govern your access and use of Cadolle Diffusion’s Site and online store at www.cadolle.com. Cadolle Diffusion reserves the right to modify these terms and conditions from time to time without notice to you .In using this Site or purchasing products on the Site, you are bound to these Terms. If you do not agree to comply with these terms, you must exit the Site and cease access, use, and purchase activity.  There is no charge imposed by us for accessing the Website but you must pay the cost of the communications link you use to visit the Website. Access to the Website may be suspended, restricted or terminated at any time.

2/ Contract Information

Products supplied from the Website are supplied by Cadolle Diffusion, a company registered in France whose company registration number is 332 050 996 , VAT number is FR 54332050996 and registered office address is at 255 rue Saint Honoré , Paris, France.

Your submission of an order represents an offer to purchase the Products indicated by you and it is not binding on us until we have notified you that an order has been accepted

We cannot guarantee product availability for all products at any given time. Product availability is determined at the time when you are emailed a shipping confirmation. Cadolle Diffusion reserves the right to refuse orders, reject current and future access of our Site, and limit order quantities in our sole discretion.

3/ Product use & Purchase of product

The materials contained on this Site are to be used solely for private, personal and non-commercial purposes.

You are prohibited from reselling any merchandise secured through the Site, and are prohibited from making commercial or otherwise non-personal use of the Site and any of its contents.

Product descriptions and photos are for informational purposes only. Product styles, designs and colors shown on the Site may be subject to change without notice.

4/ Order information

Prices on our website are listed in EUROS

Please review all order information before submitting your order. We do our best to ensure that all prices on our website are accurate, however errors may occur. If we discover an error in the price of your merchandise, w e give you the option of confirming at the correct price or cancelling your order. If we are unable to contact you, we will cancel your order.

We do our best to ship complete orders, however if we are unable to complete your order due to stock availability, you will be notified within two business days. You will not be charged for unfulfilled merchandise.

We are unfortunately unable to combine orders or add items to existing orders once the order has been placed.

5/ Payment and Security

Payment can be made by VISA and Mastercard. Cadolle Diffusion offers secure payment through our partnership with Sogenactif.

Cadolle Diffusion prevents misuse of credit cards by using 3-D Secure. This 3-D Secure technology consists of the programmes Verified by Visa and MasterCard® SecureCode™. These programmes make internet payments far safer. 

3-D Secure provides an extra step when purchasing via the internet and is meant for your own safety. By confirming your identity before the purchase takes place you will be protected against misuse of your credit card number. Only you, as the legitimate cardholder, can make an internet payment with your credit card.

6/ Shipping & delivery

Cadolle Diffusion ships national and international orders. Purchases cannot be shipped P.O. boxes.

You can not change your shipping address after placing the order. Please review all order details before submitting, and provide a suitable delivery address for the specified delivery times.

7/ Customs and duties

All shipments outside France and the EU may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.

8/ Cancellations

Cadolle will accept cancellation requests made within 1 hour of order placement, free of charge. If you wish to cancel your order please send an email to contact@cadolle.com

Should you chose to cancel your order, you will not be charged or, if your credit card has already been charged, refunded the purchase price inclusive of taxes. Cancellations made on or after the date of shipping cannot be made, and you will be charged the full amount for your order.

9/ Returns & exchanges

We  hope you love your Cadolle products and are completely happy with it. If for any reason you are not completely satisfied, we will accept your timely return of ordered items. Returns are possible within 14 days after the delivery date. Failure to do so will prevent us from processing any refunds or exchanges. All items must be returned in their original condition and packaging. Items that have tags or other protective strips removed will not be refunded. Please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is returned in a soiled condition. We do not give refunds on gift voucher purchases. Proof of purchase is required.

How to return

Send the item(s) back within 14 days of receipt of your order. Please enclose the return form.
Please mark your package clearly as 'returned goods' to avoid delays and extra costs at customs. 

Return address:

CADOLLE DIFFUSION

76 RUE DU LANDY

93400 SAINT OUEN FRANCE

We recommend that you send your parcel by registered post and retain proof of posting. We cannot be held responsible for orders lost in transit. We reserve the right not to issue a refund or exchange if you do not follow this policy. The return package should include the receipt of merchandise and the completed return form. 

If you have received a defective item, please send it back to us within 7 days after the delivery date, through standard shipping (costs involved). In addition, please also send an e-mail and list the defective item(s) you want to return and your personal order number.  You will receive a confirmation e-mail and a new item as soon as possible. 
Please ensure that you read and follow all care instructions, as products damaged by inappropriate care cannot be refunded.

Refunds will be made within 5-10 days after your return has been processed. All undamaged, correctly returned products will be credited to the original purchaser's creditcard. As previously stated, international custom duties and sales taxes are non-refundable for shipments outside the European Union.

10/ Copyright, trademark & intellectual property

This Site as a whole, and images and materials on this Site, are proprietary to Cadolle Diffusion and protected by copyright, trademark and other intellectual property rights. The unauthorized use of any content or materials on this Site is expressly prohibited and may violate copyright, trademark and intellectual property laws. You may not use or reproduce any trademarks, service or trade names, or use materials or content, without prior written and express authorization from Cadolle.

11/ Disclaimer

Product descriptions, text, graphics and links may not be complete, current or accurate. Cadolle Diffusion is not responsible for your reliance on information obtained through this Site. You agree by using this Site that your use of Site is at sole risk and Cadolle Diffusion is not responsible or liable for any damages of any kind whatsoever arising out of, caused by, or relating to your use of this Site. You assume full responsibility for all lose of use, loss of data and costs associated with necessary repairs of software or equipment used in connection with this Site. You assume full responsibility for evaluating the information and content provided on this Site, as such information is subject to change at any time without prior or subsequent notice.

12/ Links to other websites

We accept no responsibility for web sites or other information, practices or products of other parties linked to the Website. Your dealings with persons found via the Website are between you and such persons and we will not be liable for any loss or damage arising out of such dealings

13/ Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. In no event shall Cadolle Diffusion, its Employees or Agents be liable to you for any direct, indirect, actual, incidental, special, punitive or consequential damages, or any other damages whatsoever, arising out of, or in connection with the purchase of any product or the use, or performance of, the information, products or materials on the site. Given certain jurisdictions, some or all of the foregoing limitations may be held inapplicable or unenforceable and thus may not apply to you.

14/ Governing Law

Cadolle Diffusion will be governed by and construed in accordance with the laws of France, and you irrevocably submit to the exclusive jurisdiction of the courts of France.