FAQ

Ordering

  • How to place an order on the site?

    For any order placed on our Cadolle.com website, it is necessary to create an account in advance. Then, you just have to put items in your basket by clicking on the button "Add to basket". Once in your basket, you can place an order by following the different steps of the ordering process (basket, address, delivery, payment). By validating your order you validate and accept the General Terms and Conditions of Sale of our site.

Shipping

  • What are the delivery times?

    Delivery times are between 2 and 5 working days.

  • What are the delivery costs?

    The products are delivered free of charge in metropolitan France for orders of 500 euros or more.

  • What can I do if I am absent on the day the delivery is scheduled?

    In case of absence, the carrier leaves the package or a delivery notice in your mailbox so that you can pick it up at your post office.

  • Can my delivery address be different from my billing address?

    When you place an order in step 1 "Addresses" you have the possibility to add an address different from your delivery address by unchecking the box "Use the same address for billing. You can also change your addresses in "My Account", by clicking on "My Addresses" and thus select an address for delivery and add a billing address.

  • What are the delivery methods?

    The Customer can choose among the following delivery methods: DPD for shipments in France and Europe or FEDEX for shipments abroad.

  • Regarding shipping to Russia

    For shipments to Russia, you must go to the nearest FedEx office to clear your parcel.

Exchange and return

  • I have just received my product but I would like to return it and be refunded. What should I do?

    Products can be returned within 14 working days. The return costs are the responsibility of the customer.

    The return costs are the responsibility of the buyer.

    Here is the return procedure:

    Comply with the maximum period of 14 calendar days following receipt of the order in order to be able to return a product.

    Place the products to be returned in the original packaging.

    Returned items must be new, unworn and with their original label.

    To return the products, please send us you order to this adress :

    Cadolle Diffusion

    76 Rue du Landy

    93400 Saint-Ouen

    You will be refunded as soon as we receive your package (10 days maximum)

  • How to make an exchange?

    We do not conduct direct exchanges. We therefore invite you to return your order to us for a refund, in order to place a new order for the desired product.

Payment

  • Is my payment secure?

    Thanks to our partners Stripe and Paypal and 3D secure verification all purchases are secure.

  • What are the payment methods?

    You can pay for your order by:

    - Credit Card (VISA, Master Card, Carte Bleue, American Express and Maestro).

    - Paypal (by credit card or Paypal account)

Contact us for more information

  • I can't find an answer to my question, how can I contact Cadolle customer service?

    You can contact us:

    - by email: Access the form