FAQ

Order

• How do I place an order on the website?

  To place an order on our website Cadolle.com, you must first create an account. Then, simply add items to your cart by clicking the "Add to cart" button. Once in your cart, you can place your order by following the different steps of the order process (cart, address, delivery, payment). By confirming your order, you validate and accept our website's General Terms and Conditions of Sale.

Delivery

• What are the delivery times?

  Delivery times are between 2 and 3 working days from the shipment of the package. Package preparation times before shipment are 1 to 2 days.

  These deadlines may be subject to unforeseen circumstances (bad weather, technical problem with the Post Office, etc.) that are beyond Cadolle's control. Cadolle cannot be held responsible for any potential delays.

• What are the delivery costs?

  - For France, the Customer can choose between home delivery or delivery to the Cadolle boutique in Paris:

  - home delivery: the cost is €8.50 for orders up to €99; above that, shipping costs are free.

  - boutique delivery: delivery costs are free.

  - For European countries: delivery is between €19 - €25.

  - For Switzerland: delivery is €50.

  Please note that shipments to England will be subject to customs fees.

• In which countries can I be delivered?

  Cadolle products are delivered to the following countries:

  - France: delivery costs are €9 for orders up to €99; above that, shipping costs are free.

  - Europe: delivery is between €19 - €25.

  - Switzerland: delivery is €50.

• What if I am not home on the scheduled delivery day?

  In case of absence, the carrier will leave the package or a delivery notice in your mailbox so you can pick it up at your post office.

• Can my delivery address be different from my billing address?

  When you place an order at step 1 Addresses, you have the option to add an address different from your delivery address by unchecking the box "Use the same address for billing". You can also modify your addresses in My Account, by clicking on My addresses and then selecting an address for delivery and adding a billing address.

• What are the delivery methods?

  The customer can choose from the following delivery options: Chronopost express to a relay point for shipments in France and DPD for home delivery, whether in France or Europe, or FEDEX for international delivery.

  The Customer can also choose to have their order delivered to the boutique in Paris. This service is free. They will receive an email confirming that their order is available, and they must then present themselves at the boutique with their order confirmation to pick up their order.

Exchange and returns

• How do I make a return?

  Products can be returned within 14 calendar days. Items must be unworn and in perfect condition. Returns are at the customer's expense. Procedure: go to My orders in your customer account, select "Make a return," follow the instructions, and send the package back to the indicated address. The refund will be processed within 10-15 days of receiving your package.

Payment

• Is my payment secure?

  Thanks to our partners Stripe and Paypal and 3D Secure verification, all purchases are secure. You can pay by Credit Card (VISA, Master Card, Carte Bleue, American Express, Maestro) or Paypal.

Contact us

• You can contact us by email via our contact form.